The following document outlines the terms and conditions for The Set website.
Terms correct as of 20/10/2025
| Delivery | |
|---|---|
| Free Delivery | Delivery to Home or Store is FREE for orders over £60 * Note: if you return all or part of your order and go below the £60 threshold, the appropriate delivery charge (e.g. £4 to home, £2 to store) will be deducted from your refund. |
| Delivery to Home (for orders below £60) | £4.00 per order |
| Delivery to NEXT Stores (for orders below £60) | £2.00 per order |
| Returns | |
| Returns from Home | £2.50 collection charge will be deducted (per return) from your refund value |
| Returns taken to a NEXT store | £0.50 returns charge will be deducted (per return) from your refund value |
This website is operated by, and the goods are supplied by Next Retail Limited (“Next”, “we”, “us”, “our”).
Contact Details:
Should you require any further assistance or information, you can email us using our contact form. Alternatively, to chat to an Advisor click here.
Lines are open 8am to 9pm Monday to Friday and 8am to 7pm Saturday and Sunday. Telephone calls to and from The Set are recorded and monitored to improve our service to our customers.
We may contact you for market research purposes. Click here to see our privacy policy.
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address | Telephone Number |
|---|---|---|
|
Next Retail Limited (trading as The Set) Product Legislation Team Desford Road, Enderby Leicestershire, LE19 4AT www.theset.co.uk |
safety@next.co.uk | +44 (0) 333 777 8000 |
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a UK resident. By accessing this website and ordering goods from The Set you are deemed to have understood and accepted these terms.
The Set reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected.
Your order for goods is accepted and a contract is formed between you and The Set at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by The Set, nor at the point in time that you receive an email from The Set acknowledging receipt of your order. Until the goods are despatched, The Set may not accept the order or you may cancel the order. Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once The Set has sent confirmation by email that your order has been received, as such goods may already be in production. For a list of exceptions to items you can return please see EXCEPTIONS TO THE RETURNS POLICY.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. The Set shall continue to own any goods ordered by you until it has received payment in full, even though the goods may have already been delivered to you.
Purchases from The Set will be charged the day the goods are despatched/purchased in-store.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you received the goods you ordered. This excludes certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio recordings, computer software and games, toiletries and cosmetics (where the seal has been broken), and pierced jewellery items.
You must inform us of your wish to cancel in writing either by letter, email, or using the cancellation form on the website (see below) or phone (on 0333 777 8000) within a period of 14 days beginning on the day after the day you receive your goods.
You must take reasonable care of the goods and not use them. You must return goods in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.
Further details of how to return goods can be found in the RETURNS & REFUNDS POLICY section below.
Additional terms and conditions apply to cancelling orders for certain goods such as made-to-order items, large furniture items and domestic appliances. Please refer to the terms relating to the supply of those goods.
You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our Returns Process.
To Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT
I hereby give notice that I cancel my contract for the sale of the following goods:
Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer [if sent on paper]
Date: [insert]
You may cancel or return your online order/purchase within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation.
You must return most goods purchased online in a new and unused condition and where possible, in the original packaging. If tags have been removed we may be unable to process a refund.
You may return your goods to a store, or via courier, Evri Parcel Shop or post. Returns via courier are charged at £2.50 per return/collection. If you paid for your order by credit/ debit card, Paypal, Google Pay or Apple Pay, any return/collection charges will be deducted from your refund. If you paid using your Next credit account, any return/collection charges will be added to your account.
If you return your entire order, and were charged £2.50 for home delivery, this delivery charge will be refunded.
If you qualify for minimum order value by purchasing over £60 worth of items, and later return an item/ items that take your total order value below £60, we will charge you a return/collection fee of £2.50 and deduct this from your refund
Items bought in store using a Next credit account cannot be returned via courier and must be returned to a store per return/collection.
For exceptions to this policy please refer to the EXCEPTIONS TO THE RETURNS section.
You may return your goods for £0.50 in most Next stores, except our airport stores. If you are returning goods via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 4524 or via our website. Certain goods cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS section.
Most returns collected from your home are charged at £2.50 per collection even if you return multiple orders via one collection.
Fashion and small homeware goods in a new and unused condition can be returned via an Evri Parcel Shop. Specific packaging or despatch bags are not required. Items should be returned in the original packaging. If tags have been removed we may be unable to process a refund.
The item(s) should be secured in a sealed parcel, with the ‘peel off’ returns label attached from the original despatch note. The Evri Parcel Shop will provide proof of your return. Refunds will be made once the parcel has arrived back to our Returns Centre. This may take up to 7 days.
To return by post, call 0333 777 4524 to request a returns label and take the item secured in a sealed parcel to your nearest Post Office.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next stores. This card cannot be used (1) to pay towards a credit account; (2) online; or (3) to purchase Gift Cards or E-vouchers.
Before you receive the card we may ask for your address which we will retain to monitor use. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found, cut in two and return to the Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT.
To check the balance at any time, call 0333 777 4524# in the UK. #For call charges, contact your service provider.
The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
The Set cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains the property of The Set and is not a cheque guarantee, credit or charge card.
The Set reserves the right to discontinue the card at any time. Your consumer rights are not affected.
The Set may suspend or terminate your ability to place orders if we determine that the rate at which you return goods (‘returns rate’), when compared to the number of goods ordered and retained, is too high.
If you meet the criteria, we will notify you and work with you to improve your returns rate. We want you to continue shopping with us, but if your returns rate remains high, we may have to close your account. Should that happen, we will not be able to offer you an account in the future.
Following notification of closure, if you have a balance remaining on your account, your available credit will be restricted, and we will ask you to pay your balance down in accordance with your monthly statements before closing your account.
Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please click here.
We cannot accept any returns through our airport stores.
No refunds or exchanges can be given on:-
Returned items which are not in a new or unused condition will not be credited to your account or refunded.
This does not affect your right to return faulty items. If you return an item outside of the 28 day period you may be refunded with an eVoucher.
Delivery to stores is £2.00. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill or either your credit account statement. We will email you when your order is ready for collection at your designated store. Orders will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be cancelled, returned to the warehouse and a refund processed.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, The Set will deliver by an alternative carrier and this may take longer. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the DELIVERY CHARGES section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.
Our standard courier delivery charge to home is £4.00 per order for one person delivery items. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area, and availability and demand.
Next Day Delivery is not available on sale items or clearance items. Specific delivery details will be confirmed at the time you place your order.
The next day delivery service applies to most orders placed before 11pm. The next day delivery service is only available in our personal courier areas. Appliances can be delivered the next day, but a surcharge applies. Delivery times cannot be guaranteed.
Next Day Delivery is not available in the following postcodes (subject to change)
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you.
AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 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Standard delivery charge to an Evri Parcel shop is £3.50. Standard next day delivery is available to most Evri Parcel Shops, except for Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill.
Returns Information
If the whole order for which Delivery has been charged is returned, the £4.00 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to a store are charged at £1.50. Returns collected from your home cost £4.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. Please visit www.theset.co.uk/help for further information or call 0333 777 4524. For call charges contact your service provider.
Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected from your home cost £4.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.theset.co.uk/help where we have a full range of information to help you, or call us on 0333 777 4524. For call charges contact your service provider.
This service allows orders placed by credit account to be delivered to the account address and up to five other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. Unfortunately we are unable to deliver to workplace addresses. You must authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can deliver items to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part to a new address, the order may still need to be paid for in full by credit card.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
Free delivery offers are subject to availability. Free delivery and other offer codes remain the property of The Set, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
We accept the following methods of payment for purchases from The Set. For details of how to make payments towards your next credit account click here for our help site and select “Payments”.
These Terms of Use govern your conduct associated with the Customer Review Service offered by The Set. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.
By submitting any content to The Set, you represent and warrant that:
You further agree and warrant that you shall not submit any content:
For any content that you submit, you grant The Set a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through The Set to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not The Set, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of The Set, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Set and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
UK, EU and Channel Islands: The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through The Set may differ from prices in-store.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
All orders for products are subject to availability.
The Set take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
The Set is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.
Jersey GST registration: 0002822
If any of this information changes we will tell you by updating the terms and conditions at theset.co.uk/terms or by separate note to you.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
© Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.
Different terms apply to any business to business sales. For terms and further information please email B2B@next.co.uk
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